A Great Deal for Propane Unpurchased!
Boy am I lucky. But you could be a lot luckier than me.
It was like winning the lottery, or so it seemed. For the very first time I got a real letter from United Propane of Paducah, KY. Up until now getting a letter from the company had odds like winning the lottery. Heck I entered their customer service lottery unsuccessfully several times: Posted on website several times, snail mail via the USPS, and telephone calls to the local dealer.
Today, I won!!! ……. Sort of. For only $79 and change, I don’t have to pay $239 for not buying their gas. That’s a win, I think. At least after reading about the experience of others who bought propane via United Propane, I got a much better deal. Keep reading and you might get even luckier and not have to pay United Propane at all.
Here’s what the losers look like.
Up in Maryland in 2009, here’s a story about real price gouging: http://forums.somd.com/life-southern-maryland/172792-united-propane-consumer-robbery.html
In 2011, it doesn’t look like they are doing any better: http://forums.somd.com/life-southern-maryland/235946-united-propane-st-leonard-horrible.html
For another view, see http://www.ripoffreport.com/fuel-companies/united-propane/united-propane-overcharged-fo-57f79.htm and http://www.ripoffreport.com/utility-companies/united-propane-gas/united-propane-gas-taken-cust-40659.htm
I shop around for the best deals on propane each year. A couple of years ago I switched to Amerigas after dealing with Economy Gas in Dickson, TN for 2009-2010. Why? Because their prices were too high. That’s simple, right? Not really if you deal with United Propane, the supplier for Economy Gas.
In 2009 when I entered into a contract with Economy, the first thing they did was replace a 500 gallon tank with a 350 gallon tank. That was so they could make more trips? … shoulda known something was up. Then they didn’t like my gas fireplace even thought it was converted to propane. I could live without it.
Propane is propane. It burned just fine. They filled my tank when needed. I didn’t have any problem, but my Dad did. Twice the truck driver ran into the ditch along his driveway. It’s a nice wide, nearly level stretch where the driver had the problem. The last time we had to get a tractor to pull the truck out. Now the ditch is too deep to mow. Inexcusable. Inhaling fumes?
In the summer of 2010, I could not get a competitive price from Economy Gas, so I told the office manager that I would not be using their services; I got a better deal. Now, I thought they would come get their tank. Nope. In September (a month later) I called again and told them to come get the tank. They said they would. Nope. I called again in October with the same request. They agreed. Well, they did in May, I think it was. In the meantime, the blasted tank was in my way.
You’d think by now this would be settled. It wasn’t. I got a bill for two years of tank rental, concrete blocks, a pig tail, and a penalty for NOT BUYING THEIR GAS! The bill was well over $200 approaching $300.
Propane is explosive, and so am I. They produced a copy of the contract. I hadn’t had a copy. Sure enough, they only allow contracts to be broken if they get a written request. I didn’t take well to that news. I wasn’t interested in paying an extra year of rental. The concrete blocks were mine. The pig tail—what the heck is that?—came and went with the tank. And, I was blowing fumes about being charged for not using their service when they acknowledged three times that I would not be using their services. Only in a lawyer’s mind can a verbal acknowledgement of a contract termination not be effective.
I wrote letters. I emailed their website. Over and over. I even sent them a bill for storage of their tank. Last month (June 2012) I finally got a letter from their collections manager wanting nearly $240. We went around and around on the phone.
Considering that their CEO made $2.3 million last year, I’m sure he has better things to do than worry about customers. They don’t allow their managers to talk to customers. So I wrote yet another letter by email back to their collections office so they could forward it to their lawyers for a determination.
I only have to pay $79 for not using United Propane.
All you have to do to be luckier than me is to avoid using propane gas from United Propane and their subsidiaries.